Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for running shoes?
We offer a 30-day return policy for all footwear. Shoes must be in their original packaging and in unworn, brand-new condition to qualify for a full refund.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express shipping option at checkout which delivers within 1-2 business days for orders placed before 2 PM.
Do you offer gait analysis for online customers?
While we provide in-store gait analysis, online customers can use our comprehensive 'Shoe Finder' guide or contact our expert team for a video consultation to find the perfect fit.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What should I do if my running gear is faulty?
We stand by the quality of our products. If you receive a defective item, please contact our customer service team within 6 months of purchase with photos of the fault for a replacement or refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.