Returns & Exchanges
At Run North West, we want you to be fully satisfied with your technical running gear, which is why we offer a 30-day return window for items in original, unworn condition with all tags attached. Whether you need a different size or a different model, our team is here to ensure you find the perfect fit for your next run.
Check Eligibility
Ensure your items are in their original packaging, unused, and within the 30-day return period from the date of purchase.
Complete the Form
Fill out the returns form included in your original delivery, specifying whether you would like a full refund or an exchange for a different size.
Package Your Gear
Securely pack the items and the completed form into a shipping bag, ensuring original shoe boxes are protected and not taped directly.
Ship It Back
Send your parcel via a tracked service to our warehouse address; we will process your refund or dispatch your exchange within 5 working days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing